Hands-on Training: Set Up Salesforce Knowledge

Thursday, November 17, 2016

Knowledge is power! Salesforce Knowledge allows users or customers to quickly search your knowledge base for relevant answers. In this hands-on session, you’ll learn how to configure your knowledge base from the ground up and participate in a straightforward article management process. You should be an experienced administrator who has a solid understanding of managing users, profiles, and page layouts to successfully participate in this session.


  1. Salesforce-Careers.com says:

    100 % agree to Knowledge is power! Great session!

  2. Drew Kennedy says:

    This video is an amazing example of why Internet Explorer is hot garbage.

  3. Mahi says:

    Does a typical infra (OS,DB,storage ) admin have an opportunity to shift career as Salesforce admin?

  4. bikal magar says:

    very useful

  5. Amber Latif says:

    very useful info thanks for the upload of this video

  6. Amul Baranwal says:


  7. Kim Morris says:

    Does articles support other languages – Like Korean (special characters) and Japanese?

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